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Business terms and condition

General Terms and Conditions of MAKINJA d.o.o.

I. Basic provisions

These General Terms and Conditions (hereinafter referred to as „GTCs“) establish relations between the Contracting Parties of a Purchase Contract. The Contracting Parties are: (1) MAKINJA d.o.o., Company OIB: 76711174886, with registered office at Ulica ban Mladenova 1, Split, recorded in the Companies Register of the District Court Split, Section: d.o.o., Insert number 04505573 as the Seller (hereinafter referred to as „the Seller“) and (2) the Buyer, who may also be Consumer, (hereinafter referred to as „the Buyer“). Further information about the Seller can be found on www.klimeonline.com under the section of „Contact“.

The Buyer is a Consumer or an Entrepreneur.

The Consumer is a natural person who by concluding and fulfilling a Consumer Contract does not act within the interest of their business or any other entrepreneurship activity.

The legal relations between the Seller and the Consumer not explicitly elaborated upon within these GTCs are subject to the respective legal provisions of the Act no. 40/1964 as stated in the Civil Code, as well as to the related regulations.

An Entrepreneur is: A person recorded in the Company Register,

of these GTCs, an Entrepreneur is also any person acting in the manner described in the previous statement in relation to entrepreneurship activities. If the Buyer provides a Company ID in their order, they agree to the GTCs regulations specific to Entrepreneurs.

The legal relations between the Seller and the Buyer acting as an Entrepreneur not addressed in these GTCs or the Contract between the Seller and the Buyer are subject to the respective legal provisions of the Act no. 513/1991 of the Commerce Code as occurring in the later regulations, as well as to any other related regulations. In case of any conflict between these GTCs and the Contract, the text of the Contract takes primacy.

By making and order, the Buyer acknowledges that they are well acquainted with these GTCs, the inseparable part of which is the “Return policy” and the “Delivery” document, as well as with the conditions of the ordered service and/or provided licence rights, and agrees to these GTCs and aforementioned conditions as stated and valid at the moment of the placing of the order.

By buying any products in the product selection of the Seller, the Buyer does not acquire any rights to utilize the registered trademarks, commercial names and titles, business logos or patents of the Seller or other companies, unless specifically stated otherwise by a specific contract.

II. Purchase Contract

1. Concluding of the Purchase Contract

If the Buyer is identified as a Consumer, the Purchase Contract is offered by the Seller placing their product on sale on the webpage of their e-shop. The contact is concluded once the Buyer (Consumer) places an order, which is then received and acknowledged by the Seller. The reception of the order is immediately confirmed by the Seller via e-mail sent to the Buyer’s e-mail address, which the Buyer had provided. This e-mail, however, does not impact the conclusion of the Purchase Contract itself. The newly concluded contract (including the agreed upon price) can only be changed or cancelled based on an agreement of both Parties, or on legal reasons. For an exception from this process, see section “VI. Ordering”.

If the Buyer is identified as an Entrepreneur, the Purchase Contract is offered by an order sent by the purchasing Entrepreneur, and it is concluded at the moment of delivery of the confirmation and the agreement to the sale sent by the Seller to the Buyer. The Seller is not responsible for any errors occurring in the transfer of data. The contract is concluded in Croatia language.

The Buyer has the opportunity to review and correct the order before placing it. These GTCs are available at individual web portals of the Seller and are therefore open for archiving and reproduction by the Buyer

PRIVACY POLICY

TERMS & CONDITIONS

These Terms & Conditions associated with the processing of personal data (hereinafter referred to as the Conditions) describe the way in which MAKINJA Ltd., with its registered office at Ban Mladenova 1., 21000, Split, VAT ID: HR76711174886, registered in the Commercial Register of the Split District Court, (hereinafter referred to as the “Company” or “we”) processes your personal data for the purpose of providing our services, consisting in the sale and distribution of nutritional supplements, sportswear and exercise accessories through an online store (hereinafter referred to as the “Services”) on the website www.klimeonline.com (hereinafter referred to as the “Website”), as well as through other means of remote communication.

The company is responsible for the processing of personal data under Regulation (EU) 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46 / EC [“GDPR”. “] and Act no. 18/2018 Coll. on the Protection of Personal Data and on Amendments to Certain Acts, as currently in force [hereinafter referred to as “Act no. 18/2018 Coll. ”].

The company has taken all appropriate technical and organizational measures to ensure the protection of personal data.

“Personal data”: data relating to an identified natural person or an identifiable natural person which can be identified directly or indirectly, in particular by a generally applicable identifier, another identifier such as a name, surname, identification number, location data or an online identifier, or on the basis of one or more characteristics or traits that make up its physical identity, physiological identity, genetic identity, mental identity, economic identity, cultural identity or social identity.

“Processing of personal data”: a processing operation or set of processing operations involving personal data or personal data files, in particular the acquisition, recording, organizing, structuring, storage, alteration, retrieval, browsing, exploitation, transmission, dissemination or otherwise, combining, restricting, deleting, whether performed by automated means or non-automated means.

WHAT KIND OF INFORMATION DO WE COLLECT? AND FOR WHAT PURPOSE?

We collect the following personal data (hereinafter referred to as Personal Data) depending on how and to what extent you use our Website and / or Services:

A. Information necessary to register and access the Website

In order to register on our Website and subsequently log in to our Website and access our personalized services on the Website, we process the following personal information: (i) your name, (ii) your last name and (iii) your email.

The processing of such data is necessary for the fulfilment of the contract of which you, and we are contractual parties. The legal basis for the processing of this information is represented by Sec. 6 (1) (b) GDPR.

B. Information necessary for the provision of the Services

For the purpose of providing our Services (i.e. [delivery of goods ordered by you / provision of services purchased by you]) we process the following personal data: (i) your name, (ii) last name, (iii) address, (iv) e-mail, (v) telephone number and (vi) information about your payment card (especially card number, expiration date and CVV code).

The processing of such data is necessary for the fulfilment of the contract of which you, and we are contractual parties. The legal basis for the processing of this information is Sec. 6 (1) (b) GDPR.

C. Information gathered for marketing purposes

In order to receive our new arrivals and / or newsletters, information about discounts, updates, improvements and offers and other marketing materials in the form of e-mails, SMS messages or mail and / or notifications, we process your: (i) name, (ii) last name, (iii) e-mail, (iv) telephone number and (v) address.

We process this personal data with your express consent. The legal basis for the processing of this information is Sec. 6 (1) (b) GDPR.

If you decide that you are no longer interested in receiving such news, you have the right to withdraw your consent by clicking on the hyperlink directly in the e-mail communication and / or available here: https://klimeonline.com/newsletter/manage/. Withdrawal of your consent may result in you not receiving notifications about discounts, updates, improvements and offers. You may not revoke your consent to receive emails containing notices related to the provision of the Services.

D. Information gathered during your browsing on our Website

In order to continuously improve our Services, to develop your user experience when using our Website, we process information relating to: (i) your computer, (ii) visits to or use of our Website and / or our Services (including your IP address, geographical location, type and version of your browser / operating system, source links, length of visit to the pages viewed and movements on our Website or any similar information that the Company may obtain directly or indirectly from third party providers), (iii) generated by your use of our Website and / or Services or which are generated during the use of our Services (including the time schedule, frequency and pattern of use of the Website).

We process this personal data with your express consent. The legal basis for the processing of this information is Sec. 6 (1) (b) GDPR.

E. Information gathered by leaving a comment / rating

When leaving a rating or posting a comment on our Website, we will process personal information that you leave along with the rating / comment on our Website, thus we will process your: (i) name, (ii) last name, (iii) nickname you choose to leave a comment / rating and (iv) any other information you choose to include in the rating/comment.

We process this personal data with your express consent. The legal basis for the processing of this information is Sec. 6 (1) (b) GDPR.

F. Information gathered during communication with us

In order to communicate with us for any reason (for example, support in using the Website / use of the Services, refunds, resolving any problems, etc.) we will process the following personal data: (i) your name, (ii) last name, (iii) address, (iv ) e-mail, (v) telephone number, (vi) communication content, (vii) metadata associated with the communication and (viii)) any other necessary data that you choose to provide in the communication.

G. Information gathered during the refund procedure

During the refund procedure on the basis of your complaint about the goods or services provided by us, we will process personal data primarily in the range of (i) name, (ii) surname, (iii) e-mail, (iv) telephone number, (v) address and (vi) IBAN.

The processing of such personal data is necessary to fulfil our legal obligation, especially under Act no. 250/2007 Coll. on consumer protection, as amended, with Act no. 40/1964 Coll. Civil Code. The legal basis for the processing of such information is laid out in Article 6 (2). 1 letter c) GDPR.

ON THE BASIS OF WHAT CAN WE PROCESS YOUR PERSONAL DATA?

In addition to the above, we have the right to process your Personal Data to fulfil our legal obligations under Article 6, Sec 1, (c) of the GDPR or to protect our legitimate interests under Article 6 Sec (1), (f) of GDPR, for example for fraud prevention, network and information security and direct marketing.

We will process your Personal Data in accordance with applicable law, and we will protect your Personal Data against misuse and / or illegal disclosure.

HOW DO WE SHARE YOUR PERSONAL DATA?

In order to make our Website and/or Services available (and if necessary due to circumstances) we have the right to provide your Personal Data (and you give consent to such provision) in accordance with the principle of minimization only to a limited circle of persons, our employees, subcontractors, officials, advisors, sales representatives, suppliers or related parties of the Company and the Service Provider to the extent that it is reasonable and necessary to achieve the purpose set out in these Terms&Conditions, in particular the following entities:

(i) General Logistics Systems Croatia d.o.o., 10360 Popovec, Varazdinska 116.

In addition, we may provide your personal information:

(i) to the extent required by applicable law,

(ii) in connection with any ongoing or future legal proceedings, or

(iii) to prove, exercise or defend our legal rights (including the provision of your Personal Information to third parties in order to prevent fraud and minimize payment risks).

Information based on which you are not identifiable: We have the right to provide your Personal Data on the basis of which it is not possible to identify you (including anonymous data about the use of our Website and / or Services, links / landing pages and URLs, platform types, number of clicks etc.) to third parties who are interested in such information in order to understand how to use certain services.

We do not share your Personal Data, which allows your identification or location, with third parties for direct marketing purposes.

We may allow certain third parties to post advertisements and marketing information on our Website. Such third parties use technology that sends offers or links directly to your browser, which are then displayed as part of the web page being viewed. In this case, they will automatically receive information about your IP address. They may also use other technologies (such as cookies, JavaScript or web beacons) that measure the effectiveness of their ads and also personalize the content of the ads displayed to you. We do not disclose information to such third parties that would allow them to personalize the information obtained. Please note that if an advertiser asks us to post an ad to a specific group of customers, and you respond to such an ad, such advertiser or ad server may infer that you belong to the group they are trying to reach. These terms are not intended to govern your relationship with any third party that uses the above technologies. For more information, please read the terms of processing of personal information of such advertisers.

DO WE TRANSFER YOUR PERSONAL DATA TO THIRD COUNTRIES?

The personal data we collect may be stored or otherwise processed and transmitted within the countries in which we conduct our business activities to achieve the purpose of the processing set forth in these Terms. For the same purpose, your data may be transferred between the Member States of the European Union or the European Economic Area and countries which, according to the European Commission, guarantee the level of personal data protection as published from time to time by the Office for Personal Data Protection on its website: https://dataprotection.gov.sk/uoou/en/content/transfers-basis-adequacy-decision

HOW LONG WILL WE PROCESS YOUR PERSONAL DATA?

Unless otherwise provided in applicable law, we have the right to process your Personal Data in a form that allows you to identify yourself for the time necessary to achieve the purpose for which the Personal Data was provided (this may include the time you visit our Website or use our Services and / or for the entire period during which the purpose of processing Personal Data lasts), unless stated otherwise, in the following length:

A. Information necessary to register and access the Website

We will process the data necessary for registration and access to the Website from the date of your registration on the Website within 30 days from the day you cancel your registration. We will process the data within this period (i.e. 30 days from the cancellation of the registration) only for the purpose of terminating the contractual relationship between us and you, which arose with your registration on the website, resolving any disputes arising from this relationship and protecting any of our legitimate interests).

B. Information necessary for the provision of the Services

We will process the data necessary for the provision of the Services from the day when you ordered the Service until its demonstrable provision (i.e. until the day when the goods are delivered and the applicable price is paid).

C. Information gathered for marketing purposes

We will process the data obtained for marketing purposes from the day you give us your consent to such processing until the day of (i) withdrawal of your consent or (ii) cancellation of registration on the Website.

D. Information gathered during your use of our Website

E. Information gathered while leaving a comment/rating

F. Information gathered during communication with us

We will process the data obtained during communication with us from the day of their acquisition until the day when your request resulting from the e-mail communication will not be processed.

G. Information gathered during the refund procedure

We will process the data obtained during the refund procedure from the day you provide them to us during the archiving period required by special legal regulations and control authorities.

We have the right to process your personal data for longer than stated above, if necessary (i) for the purpose of fulfilling our legal obligations, (ii) in order to prove, exercise or defend our legal rights (including the provision of information to third parties in order to prevent fraud and minimize payment risks).

HOW CAN YOU WITHDRAW YOUR CONSENT?

You can revoke your Consent at any time on the basis of your own decision via email or telephone contact which you can find here: info@klimeonline.com, +385 21 540 690. Withdrawal of consent does not affect the lawfulness of the processing of personal data based on consent prior to its revocation.

WHAT ARE YOUR RIGHTS AND OBLIGATIONS?

You have the right to:

access your Personal Data

In particular, request information on:

• the purpose of the processing of Personal Data,

• the categories of personal data processed,

• the recipients to whom the Personal Data is provided, and

• both storages of your Personal Data,

• the right to request from us the correction of personal data concerning you, their deletion or restriction of their processing, or the right to object to the processing of personal data,

• the right to file a motion to initiate proceedings on the protection of personal data to the Office for Personal Data Protection,

• sources of personal data if personal data has not been obtained from you.

The company will immediately provide you with your personal data, which it processes, in a manner according to your requirements. We may charge a reasonable fee for re-providing the personal information you request, commensurate with the administrative costs.

Correction of your Personal Data

In case that you become aware that we are processing incorrect Personal Data, please inform us of this fact, and we will correct such incorrect data without undue delay. You also have the right to request the completion of incomplete personal data.

Deletion of Personal Data (the Right to be forgotten)

We will delete your Personal Data if: (i) the Personal Data is no longer required for the purpose for which it was obtained, (ii) you withdraw your consent to the processing of personal data under the conditions set out in these Terms, (iii) you object to the processing of Personal Data, (iv) we have obtained your Personal Data illegally, (v) we have a legal obligation to delete your Personal Data or (vi) Personal Data has been obtained in connection with the offer of information company services.

In case that personal data is deleted at your request, we will also take appropriate security measures to inform other providers who process your personal data about this request, so that these providers delete references to this personal data and copies thereof.

Restrictions on the processing of Personal Data

You have the right to restrict the processing of your Personal Data if: (i) you object to the accuracy of the Personal Data during the period to verify its accuracy, (ii) the processing of your Personal Data is illegal, and you object to the deletion of Personal Data instead of restricting its use, (iii) we no longer need your Personal Data for processing purposes, but you need it to exercise a legal claim or (iv) object to the processing of Personal Data until it is verified that legitimate reasons on our part outweigh your legitimate interests.

If the processing of personal data has been restricted, except for storage, we process personal data only with your express consent or for the purpose of asserting a legal claim, for the protection of persons or for reasons of public interest.

Portability of Personal Data

You have the right to obtain from us your Personal Data processed by us in a structured, commonly used and machine-readable format for the purpose of transferring this Personal Data to another operator.

Object to the processing of Personal Data

You have the right to object to the processing of Personal Data based on legitimate interest, marketing, and profiling related to direct marketing.

Initiate proceedings before the supervisory authority

If you suspect that your rights related to the protection of your Personal Data have been violated, you have the right to file a motion to initiate proceedings before the supervisory authority – Office for Personal Data Protection pursuant to § 100, Act no. 18/2018 Coll.

DO WE USE AUTOMATED DECISION-MAKING AND PROFILING? HOW DOES IT WORK?

In order to provide our Services, we do not use: (i) automated individual decision-making (i.e. we collect your Personal Data, which is subsequently evaluated by technical means, without any human intervention. Subsequently, based on such evaluation, we continue to provide you with our Services) and (ii) profiling (i.e. we collect and evaluate your Personal Data as well as data about your behaviour on our Website for the purpose of your inclusion in a certain group of people and subsequent analysis and prediction of your interests, further behaviour, etc.).

DO WE PROCESS PERSONAL DATA OF CHILDREN?

We consider the protection of your children’s privacy to be particularly important. For this purpose, we do not knowingly collect any personal data from persons under the age of 16. If you are under the age of 16, please do not send us any of your Personal Information, including your name, address, telephone number or email address. No person under the age of 16 is entitled to provide their Personal Data on the Website. If we find that any Personal Data we process relates to a person under the age of 16 and at the same time we have not been granted the consent of the legal representative of such a person, we will delete such Personal Data without delay. If you suspect that we may be processing information from or about persons under the age of 16, please contact us at +385 21 540 690.

HOW DO WE PROCESS FINANCIAL TRANSACTIONS?

All financial transactions and operations performed electronically on our Website or in connection with our Services will be processed through the providers of online payment services Leanpay d.o.o. Zagreb, Radnička cesta 80, 10000 Zagreb. We will only provide your Personal Data to online payment service providers to the extent necessary to process payments you make via our Website, to refund such payments and to resolve refunds and inquiries regarding such payments and refunds.

HOW DO WE COOPERATE WITH THIRD PARTY WEBSITES?

Our Website includes hyperlinks and details about third party websites.

We have no control over and are not responsible for the processing conditions and third party privacy policies.

DO YOU HAVE ANY FURTHER QUESTIONS?

If you are interested in contacting us regarding the processing of personal data, including the case when you wish to exercise any of the rights set out in these Terms, please contact us by e-mail at: info@klimeonline.com or by phone at +385 21 540 690.

HOW DO WE UPDATE OUR TERMS & CONDITIONS?

We reserve the right to change these Terms&Conditions. If we change the Terms&Conditions or Processes, we will post those changes on the Website so that you always have an overview of what information we collect, how we use it and under what circumstances we may provide it to a third party. It is important that you regularly review these Terms to ensure that you are aware of any changes.

WHICH COOKIES DO WE USE?

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser on your mobile device or computer for your identification (usually based on anonymous identifiers). The identifier is then sent back to the server whenever the browser requests the server to view the page to identify your visit to a particular page, the list of ads you responded to, the type of browser you use, and to remember the information you entered on our Website.

We use cookies in order to personalize the content and advertisements that are displayed to you, to enable the use of social media functionalities and for the purpose of analysing traffic. We provide information about your use of our Website to our social media, advertising and analytics partners, who may associate this information with other information you have provided or obtained as a result of your use of their services.

We use cookies in order to be able to adapt to your needs, to be able to distinguish you from other users, to prevent the display of ads in your browser that are not of interest to you, and to help you avoid having to log in to our Website repeatedly.

We use either “permanent” or “temporary” cookies: permanent cookies will be stored in your internet browser until the date of their specified expiration, if you do not delete them before that date; Temporary cookies, on the other hand, expire the moment you close your internet browser.

We also use third-party cookies: Third-party cookies are cookies that are set by a site other than our Website. For example, the “Like” social media buttons located on their website. Such a button can download cookies that can be read by the operator of these social media. The purpose of these third-party cookies is mostly to collect certain information for the purpose of research in the field of behaviour, demography and, last but not least, for the purpose of performing targeted marketing.

Cookies usually do not contain information on the basis of which it would be possible to identify you, but your Personal Data that we store may be linked to data that is obtained and stored from cookies.

Technical cookies: in order for our online store to work properly (e.g. so that you can create a user profile, log in to it and buy goods and services), we use technical cookies. Without them, our online store would not work at all.

Functional cookies: so that you do not have to log in all the time, and you do not have to set your preferences all the time (e.g. setting the language in which our online store is displayed), functional cookies help you. In this case, your password is always encrypted. The use of these cookies is not necessary, but it will make your visit to our online store significantly more pleasant and easier.

Analytical cookies: analytical cookies help us to improve our online store, from which you benefit again as a result. Analytical cookies on our website are collected by a script of Google Inc., which then anonymizes this data. After anonymization, it is no longer personal data, because anonymized cookies cannot be assigned to a specific user, or a specific person. We only work with cookies in an anonymized form. Therefore, we cannot find out from cookies how a specific user behaved on our website (what pages he visited, what products he viewed, etc.).

We also use the knowledge obtained from these cookies for advertising purposes, where we can display advertising on foreign websites based on this data, which we consider relevant to you.

Please note that blocking and/or deleting cookies may have a negative impact on your ability to use the Website and/or the Services.

Refund and Return Policies

RIGHT TO FILE A WARRANTY CLAIM
If the purchased product is defective, the Buyer has the right to file a warranty claim. For correct assessment, it is necessary for the claimed product to be clean, complete and in compliance with hygiene regulations or general hygienic principles. In addition to the generally known rules, the buyer is also obliged to observe the conditions stipulated for the use of the product in the warranty certificate or in the user’s guide, to use and care for the product in accordance with its intended lifespan.

PLACE AND METHOD OF FILING THE WARRANTY CLAIM
Warranty claims can be filed by e-mail, by mail to MAKINJA d.o.o., Ulica ban Mladenova 1, Split, or by phone: +385 21 540 690. The claimed products can be sent by the GLS Hrvatska to the address stated above. We recommend that you insure the products. We do not accept products send by the cash on delivery service. The warranty claim must include a written description of the defects that are the subject of the claim and a proof of purchase, a warranty certificate or advice of delivery. One of the listed documents is always sufficient to exercise the rights of liability for defects (warranty claim). The warranty claim must also include the buyer’s contact details as stated: name and surname, residence, e-mail, telephone number and IBAN. The warranty claim procedure begins on the day of fulfilling the following conditions:
a) the delivery of the Notice of Warranty Claim to the Seller,
b) the delivery of the claimed products from the Buyer to the Seller;
The beginning of the claim procedure is also the day of exercising the rights of liability for defects.

PRODUCT RETURN PROCEDURE
If the product does not satisfy you, we will be happy to collect it from you free of charge. After filing the warranty claim on the customer support line, we will order a collection of goods from a forwarding agent for you, which will take place within two working days. After returning the package, you will receive a refund according to the attached form. Another product can be purchased only by creating a new order. This form of warranty claim is only available for purchased products and does not apply to products purchased as gifts.

WARRANTY CLAIM PROCEDURE
To return the product, it can be sent undamaged within 30 days. Send it to us at: MAKINJA d.o.o., Ulica ban Mladenova 1, Split Add this warranty claim form to your package. After receiving the package, we will refund you as soon as possible.

SELLER LIABILITIES
The seller is responsible for ensuring that the sold product has the properties and quality generally requested by the seller or described by the manufacturer to comply with the requirements of the law, is in specified quantity, and matches the purpose stated by the seller or for which the product is usually used. The seller is responsible for defects that occur during the warranty period after the purchase of the product.
The Seller is not liable for defects in case:
• the buyer caused the defect himself,
• the buyer was aware of the product’s defects before purchase and was granted a discount on the product due to this reason,
• the product had obvious defects and the buyer did not point out these defects during purchase,
• the warranty claim is contrary to the nature of the goods, especially the expiration date of the product, for which a discount was provided,
• the defects arose during the warranty period because of wear and tear of the goods, their incorrect or excessive use, or which arose after the expiration date of the product,
• the defects arose due to unauthorized intervention of the buyer or another person on the product or its part,
• the defective product is a gift that the buyer received free of charge.
A warranty certificate will be issued to the buyer about the received claim, stating the date when the claim was received, what products are claimed, when and where the products were purchased, what the defect is and the price at which the products were purchased. The Seller shall send this certificate to the Buyer without delay by e-mail, or by mail to the address provided by the Buyer in the warranty claim form. If it is not possible to deliver the certificate immediately, it must be delivered without undue delay, but no later than together with the warranty claim confirmation.
If the buyer claims a defect of the product, the seller is obliged to immediately decide about the settlement of the warranty claim, in complex cases within 3 working days from the date of the claim, and in justified cases, especially if a complex technical assessment of the product or service is required, within 30 working days from the date of the claim. After determining the warranty claim method, the warranty claim will be settled immediately, in justified cases, the warranty claim can be settled at a later date, but the handling of the warranty claim may not take longer than 30 days from the date of the claim. However, in case the claimed product is taken over by the seller on a later date than the day of the claim, the period for settling the claim will start on the day when the seller takes over the claimed product.

WARRANTY CLAIM PERIOD
The seller is liable for defects of the product for a 24-month period from receipt of the product by the buyer, if not stated otherwise on the goods, its packaging, or the warranty certificate. If it is a used product, the warranty period is 12 months. This warranty period does not apply to perishable products. In the case of perishable products, the consumer is obliged to exercise the rights of liability for defects no later than the day following the receipt of the goods, otherwise the rights expire. If the product under warranty is repaired, the warranty period extends from the warranty claim time until the consumer is obliged to take over the product after the repair, even if he did not do so. If the product is exchanged for a new one, a new warranty period starts from the date the product was received or sent to the buyer. If the claim for defective goods is filed during the warranty period, the right of liability for the defect expires. The buyer will be informed about the settlement of the warranty claim, personally, by phone or by email. The seller shall issue a written confirmation of the handling of the warranty claim, which contains the consumer’s information, the date when the claim was received, what products were claimed,
when and where the products were purchased, a description of the defect, the date and method of handling the claim:
• in case of acknowledging the validity of the claim and settling the claim by exchanging the defective product for a faultless product or repairing the product, the seller will also send a confirmation of the warranty claim to the consumer together with the new or repaired product to the consumer’s address specified in the warranty claim.
• in other cases, the seller will send a notice of settlement of the warranty claim to the Consumer’s e-mail specified in the warranty claim or a mail.

CONSUMER RIGHTS
In the case of defects of products which the consumer claims during the warranty period and in the case these defects are repairable, he has the right to have the defect repaired free of charge, properly and in due time. Instead of eliminating the defect, the seller can always replace the product with a functional one. In the case of defects that cannot be repaired and prevent the proper use of the product, the consumer has the right to exchange the product or has the right to withdraw from the contract and demand a refund of the purchase price. If the defect can be repaired, but due to the recurring defects after repair or due to multiple defects, the consumer cannot properly use the product, he has the right to exchange the product or has the right to withdraw from the contract and demand a refund of the purchase price. The buyer has the same rights as with defects that cannot be repaired, during the repair of faulty products within 30 days of claiming. In the case of irreparable defects that do not prevent the proper usage of the product, the consumer is entitled to an appropriate discount on the product. If a product is sold at a lower price or a used product has a defect for which the seller is responsible, the buyer is entitled to an appropriate discount instead of the right to exchange the item.
In case the products could not be delivered to the buyer after the warranty claim has been settled, the seller is entitled to resell the goods. If the seller acts in accordance with this procedure and the buyer requests the seller to issue the products, the seller shall reimburse the buyer for the amount for which he sold the products, after deducting appropriate costs associated with the storage and sale of products.

ALTERNATIVE RESOLUTION OF CONSUMER DISPUTES
According to Act no. 391/2015 Coll. on alternative dispute resolution for consumer disputes, the consumer has the right to turn to the seller for redress if he is not satisfied with the way in which the seller handled his warranty claim or if he believes that the seller has violated his rights. The consumer has the right to apply for the initiation of alternative dispute resolution to the ADR body if the seller has declined the request or has not replied within 30 days from the date of its receipt. The proposal shall be submitted by the consumer to the relevant ADR body; the possibility of going to court is not affected by this. The aim of this law is to create a new opportunity for consumers to resolve their disputes with the seller quickly, efficiently, less formally and, above all, free of charge, or at a minimal cost. It is a matter of achieving a conciliatory solution, resp. an agreement between the consumer and the seller on the settlement of a dispute, which becomes a binding legal basis after both parties agree with its wording.

Extended warranty

EXTENDED WARRANTY

Klimeonline offers you an additional benefit for wall-mounted air conditioners of the residential series. In addition to the basic 3-year warranty, we offer the benefit of an additional 2-year extended warranty. This way you get a total of 5 years warranty on the whole device and 7 years on the compressor.
BJONUS PROTECTION BONUS 60 – EXTENSION OF THE WARRANTY PERIOD TO A TOTAL OF 60 MONTHS
Extended protection of air conditioners for a total period of 60 months from purchase, under conditions similar to the manufacturer’s warranty.
Bonus protection PJR 60 (extension of the warranty period): covers all damages incurred during the protection period (60 months), and after the expiration of the manufacturer’s warranty period, which are the result of lack of material or performance of electronic device, or damage Bonus Protection Terms. No mechanical damage is covered.
It is obligatory for the user to activate the Bonus protection within 10 days from the purchase (issuance of the invoice).
If you want an extended warranty for more devices – for each ordered product you need to choose a separate warranty.
Categorization of extended warranty period according to the value of the ordered product:
• B1 Bonus protection PJR 60 – Covers products with product values from HRK 500 to HRK 2,000
• B2 Bonus protection PJR 60 – Covers products with product values from HRK 2,001 to HRK 4,000
• B3 Bonus protection PJR 60 – Covers products with product values from HRK 4,001 to HRK 6,000
• B4 Bonus protection PJR 60 – Covers products with product values from HRK 6,001 to HRK 8,000
• B5 Bonus protection PJR 60 – Covers products with product values from HRK 8,001 to HRK 10,000
• B6 Bonus protection PJR 60 – Covers products with product values from HRK 10,001 to HRK 15,000

Authorized installation and service

Authorized installation and service – MAKINJA d.o.o.
We perform authorized installation of air conditioners purchased on the web shop www.klimeonline.com throughout Croatia. The installation is performed by our partner – an authorized company in your area, so you have a guaranteed quality of service and support within the warranty and out of warranty period. The installation can also be done by your installer, who needs to guarantee you the work done and provide adequate support during the warranty period.

We provide you with the data of the installer immediately after paying for the air conditioner or we arrange the installation for you. You can pay for the installation through the web shop www.klimeonline.com and you can also pay the installer when he installs, in which case the invoice for the installation is issued by the company that installed the air conditioner. If necessary, we perform a free survey of the situation on the building in order to make an offer or offer an appropriate air conditioner and agree on the details of installation.

Installation of air conditioning
It is important that the installation of the air conditioner is performed by the company, an authorized representative, because only in this case is a factory warranty on the device and installation provided. In the Split-Dalmatia County, installation is performed by licensed professional installers of the company MAKINJA d.o.o. and in other areas of Croatia the installation is performed by licensed professionals-installers of our partner companies.

In other regions of Croatia, we have partner companies and crafts with which we have concluded a business cooperation agreement for the authorized installation of air conditioners that we deliver to you. We provide you with the contact details of the authorized installer immediately after paying for the air conditioner. Also, at your request, we can arrange the installation and prepare everything necessary, after which the authorized installer will contact you to arrange an appointment and the installation itself. If the installation is done by our installer or the company we recommended in case of a complaint or malfunction, you need to contact the installer or directly our company MAKINJA d.o.o .. The service technician will go to the facility and repair the air conditioner for free. Repair within the warranty period is free of charge for you.

Choosing your installer
Important: If you find an installer yourself, he is obliged to go to the facility free of charge within the warranty period at your request, determine the fault and, if necessary, replace the spare part that we will provide. If your installer does not respond or does not know how to repair the air conditioner, you may lose your warranty. In that case you can contact us and we will send you our service technician who you need to pay.

In order for the warranty to be valid, the air conditioner must be installed by an authorized installer and the warranty card must be certified. If the installation is performed by an unauthorized person, he assumes responsibility for any malfunctions and malfunctions in the device and installation, in which case the Seller is not responsible for the damage.

See the prices of our services here.

Affiliate program

AFFILIATE PROGRAM
Make a ton of cash by telling people about us…

Klimeonline is the number one retailer of HVAC products online backed by over 20 years of industry experience.

Klimeonline brings customers “rock bottom” pricing and support because they deal directly with the manufacturers, have state-of-the-art support and engineers on staff to answer all customer questions.

The Klimeonline affiliate program is available in the LinkShare affiliate network, and is professionally managed by the team of PartnerCentric, Inc. Our goal is to keep you informed of Klimeonline products and promotions to help you be productive, efficient, and more profitable, If you have any questions please contact us at marketing@klimeonline.com

COMMISSION:
6% commission on every sale!
High AOV – Average order value over €1,000

COOKIE
30 days

PAID SEARCH
No bidding on our brand or trademark terms in any phrase type or in any combination, in any engine. EXAMPLES OF RESTRICTED TERMS: Klimeonline, Kliemonline.com, www.klimeonline.com, Klimeonline coupon,
Direct linking and Deep linking: Yes
Use of domain in Display URL: NO

COUPONS
Yes! Coupon Affiliates Welcome! You can promote special offers to your customers via the Klimeonline affiliate program.

BLOGGERS
Yes, our approved blogger affiliates are welcome to use image source links to products on our site for their positive blog posts about Klimeonline.

Sign up for the Klimeonline affiliate program today!
https://signup.linkshare.com/publishers/registration/landing?ls-locale=us&host=linkshare&mid=37216

REFERENCE
– https://signup.linkshare.com/publishers/registration/landing?ls-locale=us&host=linkshare&mid=37216
– https://impact.com adgroup=Affiliate%20Network&utm_source=google&utm_medium=cpc&utm_campaign=15794701358&utm_content=573071874855&utm_term=affiliate%20network-p&_bk=affiliate%20network&_bm=p&_bn=g&gclid=CjwKCAiApfeQBhAUEiwA7K_UHx7OjjD97LiI4qOxnsfo7i5SRbm4czDvHX73AQS4zf39KiA0ELSaDBoCWKMQAvD_BwE
– https://rakutenadvertising.com/affiliate/

Become an installer

BECOME INSTALLER

WE WANT YOU

FAQ

Frequently asked questions
We have prepared a list of answers to the most frequently asked questions for you to make your shopping on our site easier. Thanks to our guide you will have all the information in one place.

Selection of goods

Can you assist me by choosing products?
We will be more than happy to advise you on the selection of nutritional supplements, progressive foods and other fitness assortment that we offer on our site. All you have to do is contact our customer center by sending an email to info@klimeonline.com. We will be happy to answer all your questions. You can also find a lot of product information on our Klimeonline blog.

Where can I get information about the availability of sold out products?
We will be happy to check it for you. For availability of products that are out of stock, please contact us at info@klimeonline.com.

What is ‘regular price’ stated by the products?
Regular price refers to the average amount of money for which the product can be bought in other e-shops. MAKINJA guarantees you only the best prices.

Where can I find a size chart?
The sizes of clothes are generally given in the size chart at the end of the product description. If you did not find the required information, please contact our customer service by email at info@klimeonline.com.

Registration and ordering process
Do I have to be registered when buying goods?
You do not have to. Just fill in the order form and that’s it. However, it is an advantage to have a registered account in which you can monitor the status of your order and get other benefits of our loyalty program.

Why am I unable to sign in to my account?
One of the reasons may be that you are entering an incorrect password, or you are registered with different email. If you are unable to sign in to your account, please contact our customer support via email at info@klimeonline.com.

Is my order accepted if I haven’t received the confirmation email?
After you create your order, you should receive an email confirming your order. If you did not receive this email, try checking the SPAM folder in your mailbox. If there is still no confirmation of receipt of the order, an error may have occurred. In this case, please contact our customer support by email at info@klimeonline.com.

Where can I check the status of my order?
You can track your order by logging into your account on the Klimeonline website. If you don’t have an account, you can contact our customer support, which will give you information about your order.

How do I cancel or change my order?
Only our customer service can make changes to orders. Therefore, if the ordered items do not suit you, please write to us at info@klimeonline.com. The same applies to cancellations. However, if the order is already shipped, you cannot change it.
Delivery and payment for goods

When will I receive the package?
We ship packages within 24 hours of submitting your order. Our contracted carriers guarantee the delivery of your order within 3-8 business days. However, we cannot guarantee shipping within 24 hours during holidays or big sales. We ship the parcels as soon as possible and then it is the responsibility of the shipping company, in which time the parcel will be delivered during the holidays due to their capacity utilization.

Where can I track my shipment?
To track your shipment, please contact our customer support by email at info@klimeonline.com. In reply, you will receive an information email with your tracking number. You can then monitor the status of your shipment directly on the carrier’s website.

What are the payment options?
Card payment online – You can pay for your order with a card that has online payments enabled. This is a convenient and secure method of cashless payment. We currently accept payment cards VISA, VISA Electron, Maestro and MasterCard. Bank transfer – You can also pay for goods via online banking. We’ll send the information you need to make an electronic banking payment to your email address. You can make a payment within 3 days of placing your order. Be sure to fill in all necessary data, especially the variable symbol, otherwise the process may be prolonged. We will only send you the goods after your payment has been credited to our account. PayPal – PayPal users can easily, quickly and securely pay for an order through PayPal electronic wallet. You can also find this and other information on our Shipping and Payment section.

Complaints and returns

The courier delivered a visibly damaged package. What should I do?
If the courier delivers you a damaged package, we recommend not to take it over and fill a complaint protocol with it. The carrier will inform us about the damage, and we will send you a new intact package again.

My order has a damaged product, missing product, or a product that I didn’t order. What should I do?
If you have any problem with your order (damaged goods, missing product, incorrect goods sent) do not hesitate to contact our customer support as soon as possible. Please send your request to info@klimeonline.com with attached photos of the package and its contents. We’ll process your request within a few hours within business days.

I want to replace purchased goods. How should I proceed?
Exchange of goods is not possible. The goods can only be returned, at which point you can order other items of your choice. Returns do not apply to gift items. For a free return of goods, we recommend contacting our customer service at info@klimeonline.com or call us to: +385 21 540 690. We will pick up the unsatisfactory goods from you free of charge via a courier. To facilitate this process, send us the order number, the name of the items you wish to return and the address where the courier can pick them up by email. After the return of the package, a financial compensation will be made. In special cases, you may return the goods by sending them to this address at your own expense: MAKINJA d.o.o., Ulica ban Mladenova 1, Split. Include this form into the package. The financial compensation will be processed as soon as the goods return. Please do not send the goods via cash-on-delivery service. Such shipments will not be accepted on our end.

I want to return the purchased item. How should I proceed?
If you wish to return the product, it can be returned undamaged within 30 calendar days. Please send it to: MAKINJA d.o.o., Ulica ban Mladenova 1, Split, Croatia. Include this form into the package. After we have received the package returned, we will proceed to the financial compensation.

I want to claim or replace purchased goods. How should I proceed?
If you would like to claim the product for any reason, please send it to: MAKINJA d.o.o., Ulica ban Mladenova 1, Split, Croatia. Please, include this form into the package. Make sure all the information on the form is filled in correctly. After receiving the package, we will make a claim and refund the money for the goods. For more information on the possibilities and methods of complaints, please refer to the Complaints Procedure. page.

Can I only return a part of an order when making a claim?
Of course. If you have ordered more than one item in a single order, you can easily claim or return only the part of order you don’t need.

I ordered the goods, but it was not delivered to me. How to proceed?
If you have not received your order within 8 business days of creating your order, don’t hesitate to contact us at info@klimeonline.com.

Wholesale cooperation
How can I establish wholesale cooperation with you?
Klimeonline offers the opportunity to establish wholesale cooperation. This will give you, as our partner, several benefits, including a discounted purchase price. You can find out more about the advantages and possibilities of wholesale cooperation on our website in the Wholesale section. If you have more questions about wholesale cooperation, you can send them to: info@klimeonline.com. or fill out the B2B form at https://klimeonline.com/b2b/form/.

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Informations

INFORMATIONS

INFORMATIONS

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